Arrive on time. Late arrivals may not be allowed to participate.
Please make sure that you arrive at Sky Candy on time for your class and please allow time to locate parking on site. If you are more than 10 minutes late to any class, you are welcome to stay and watch, but you will not be allowed to participate, as it is dangerous to engage in any circus-related activities without a proper warm-up.
Empty classes may be cancelled.
If there are no students signed up for a Drop-In class twelve hours prior to the class start time or fewer than three students signed up for a Series class two days prior to the class start time, the class may be cancelled. If you want to ensure that we keep a class on the schedule, be sure to schedule your place in advance for it on our website.
Late canceling a class costs.
Not able to make a Drop-In class you signed up for? Happens all the time. If you can cancel before our late cancel window (12 hours before the class starts), no problem. However, if you cancel within that window, you will be charged a $10 late cancel fee. If you are an Unlimited Drop-In Pass holder, you will still be charged; if you have a 5- or 10-Class Pass, the class will be removed from your remaining class count.
We understand that last minute illnesses, injuries, car troubles, and other extenuating circumstances come up, but we still incur teacher and staff costs for classes that are late cancelled. The $10 late cancel fee will be donated to the Sky Candy Scholarship Fund, which helps youth who would otherwise be unable to afford aerial classes to train at Sky Candy.
Adult classes are for students ages 13 and up.
We only allow students 13 and up into our regularly scheduled Drop-In and Series classes. On occasion, a teacher may make exceptions for particularly mature students.
Students who have successfully completed kindergarten-age 13 are welcome in our Youth classes, and students ages 12-17 may attend our Teen classes. Students who have not yet successfully completed kindergarten may be eligible to take Private Lessons. Please contact us at email@example.com for more details.
All services must be paid for in advance.
To guarantee a spot in a Series classes, Drop-In classes, Private Lessons, Parties, or Workshops, students must pay in advance.
Check expiration dates on purchases.
Please note that for all individual drop-in class, open studio, and series purchases: Credit for these purchases expires one year from the purchase date. We do not offer refunds or extensions on purchases that have expired. Please check on the individual expiration dates for other classes and passes, including multi-class passes, unlimited passes, and special deals or discounts.
Except in very rare circumstances, we cannot offer refunds for any of our services. In cases where students have given us sufficient notice (12+ hours for Drop-In classes, 24+ hours for Private Lessons and Open Studios, 48 hours prior to the first class for Series enrollments), we can offer an account credit for the amount paid that can be applied to future classes. We do make exceptions for serious injuries or illnesses for which the student can provide us a note from a medical professional, within a reasonable time frame. For information on complete refund policies, or to cancel a class, e-mail our Front Desk at firstname.lastname@example.org.
No makeup classes in a Series.
Unless you have specific permission from a teacher to make other arrangements, we do not offer free make-up classes for missed classes during a Series. We strongly recommend scheduling a 30 minute Private Lesson with your teacher to catch up on missed material.