Studio Policies and FAQ

FAQ

1. Are there prerequisites to taking an aerial class? How about age or weight limits?

There are no prerequisites to taking an aerial class, and we do not have weight, fitness, or age limits for adults! Kids ages 6 and up are welcome in our Youth classes, and we offer Private Lessons for kids under 6, as well as Inclusive circus classes for kids with Autism or comparable needs.

2. How do I get started?

We recommend taking an Intro to Aerials drop-in class to start off- this 75-minute class lets you try out all of the apparatus to see which ones you like best. You can find more information about our classes for beginners here.

3. What should I wear and bring to class?

For your first class, we recommend wearing close-fitting workout clothes that cover the armpits and backs of the knees. Yoga pants/leggings and a t-shirt would be an appropriate outfit- please do not wear jeans, or any other clothing with metal or sharp elements. We work in bare feet, so be prepared to take off your shoes!

Make sure to come hydrated, and it’s a great idea to bring a water bottle.

6. Can I arrive early for my scheduled class?

Please do! If it is your first class, we ask that you arrive 15 minutes before your class start time to fill out a waiver. We start all classes at their scheduled time, so please try your best to be on time.

8. What are the class sizes and lengths?

Aerial classes run 75 minutes, with as few as three or as many as six students. Class time is spent both trying out the moves yourself and watching others to observe form and technique.

9. How much time in advance do I need to sign up for a class?

It is best to register as far in advance as possible, to ensure that you have the spot you want. Some of our classes get booked up weeks in advance. E-mail frontdesk@skycandyaustin.com if you’re having trouble registering!

10. How do I register and pay for a class?

You can use our website!  Check under the Classes tab for Adult classes and Youth tab for Youth classes.

11. What is your refund policy?

In cases where students have given us sufficient notice (24 hours+ for drop-in classes and private lessons, 48 hours prior to the first class for series enrollments), we can offer an account credit for the amount paid that can be applied to future classes. Please see below for more details about our refund policies.

12. If I miss a Series class, can I make up the class later, or attend another class instead?

We do not offer make-up classes for missed Series classes, except in the event that the class was cancelled by the teacher or Sky Candy. Students must attend the Series class(es) for which they registered. Students who wish to make up missed material can book a 30-minute Catch-up Private Lesson with their instructor.

13. Do you sell gift cards?

Yes! You can get your Sky Candy gift cards here.

SKY CANDY POLICIES

Class Basics

Arrive on time! Latecomers may not be allowed to participate.

Please make sure that you arrive at Sky Candy on time for your class. If you are more than 10 minutes late to any class, you are welcome to stay and watch, but you will not be allowed to participate, as it is dangerous to engage in any circus-related activities without a proper warm-up.

Empty classes may be cancelled.

If there are no students signed up for a drop-in class twelve hours prior to the class start time, the class may be cancelled. If you want to ensure that we keep a class on the schedule, be sure to schedule your place in advance for it on our website!

Adult classes are for students ages 13 and up.

We only allow students 13 and up into our regularly scheduled drop-in and series classes. On occasion, a teacher may make exceptions for particularly mature students.

Students aged 6-12 are welcome in our Youth classes, and students aged 12-17 may attend our Teen classes. Students under the age of 6 may be eligible to take private lessons. Please contact us at frontdesk@skycandyaustin.com for more details.

All services must be paid for in advance.

To guarantee a spot in a series classes, drop-in classes, private lessons, parties, or workshops, students must pay in advance.

Check expiration dates on purchases.

Please note that for all individual Drop-in Class, Open Studio, and Series purchases: Credit for these purchases expires one year from the purchase date. We do not offer refunds or extensions on purchases that have expired. Please check on the individual expiration dates for other classes and passes, including multi-class passes, unlimited passes, and special deals or discounts.

No refunds.

Except in the most extenuating of circumstances, we cannot offer refunds for any of our services. In cases where students have given us sufficient notice (24 hours+ for drop-in classes, private lessons, and Open Studios, 48 hours prior to the first class for series enrollments), we can offer an account credit for the amount paid that can be applied to future classes. We do make exceptions for serious injuries or illnesses for which the student can provide us a note from a medical professional. For information on complete refund policies, or to cancel a class, e-mail our Front Desk at frontdesk@skycandyaustin.com.

No makeup classes in Series.

Unless you have specific permission from a teacher to make other arrangements, we do not offer free make-up classes for missed classes during a series. We strongly recommend scheduling a 30 minute private lesson with your teacher to catch up on missed material.

Safety

Everyone must sign a waiver.

Everyone must sign a waiver before attending class, training, or engaging in any activity at Sky Candy. To sign our waiver, click on the red button on the bottom right of this page.

Dress appropriately.

Dress appropriately for your apparatus. NO METAL OR SHARP OBJECTS PLEASE!  

For most aerial apparatuses, proper attire means close-fitting workout clothes that cover the legs and underarms. Do not wear jewelry, unsecured eyeglasses, grommets, or any other objects that can snag or damage the equipment, yourself, your fellow students, and/or teacher!

Train healthy.

Absolutely no training under the influence of drugs or alcohol! If your teacher suspects that you may be compromised in this or some other way (i.e. injury, illness, or severe sleep deprivation) you may be asked to sit out and observe your class.  

Get warm and stay hydrated.

Please arrive to class on time and ready for warm-up.  If you are attending Open Studio, be sure to warm up on your own in the studio before beginning aerial work. Come hydrated and stay hydrated!

Exercise good hygiene.

In a space with shared apparatuses and training space, it is important that all students practice good hygiene. Additionally, we request that everyone avoid heavy fragrances and lotions.

Respect your environment.

Be respectful to the teachers, employees, your fellow students, and the studio. No photography or video recording is allowed without the express permission of the person being photographed or filmed. No shoes on the mats or apparatus. Please wear appropriate footwear when walking around outside of the Sky Candy studio. Please be considerate with cell phone use.

No glass, ceramic, or open containers of any kind.

With hard floors and bare feet, it’s not worth the danger. Please bring water in other kinds of containers. Only water permitted in the mat-covered areas of the studio.

Be aware of your surroundings.

Do not walk under apparatuses while they are in use. The people in the air have the right of way!  Always be aware of your surroundings.

Do not rig equipment unless you have been trained.

Do not attempt to rig any equipment. Please ask a trained member of the Sky Candy staff if you need equipment adjusted for any reason.

Do not take unnecessary risks.

Ask for assistance if you are unsure about a move or trick or need spotting. Never train alone and always use a crash mat! If you are injured during class or Open Studio, inform your teacher or host immediately!

Open Studio is for practice.

Open Studio is intended to be a forum to practice what you learn in class; do not attempt to execute new moves or to teach other students. The safest way to learn any aerial or circus skill is with a qualified instructor. We do not recommend ANY other method of learning aerial or circus skills.